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No, we are not associated with Starlink or Starlink Global Logistics. We are a Melbourne‑based travel SIM and eSIM provider, helping travellers stay connected worldwide since 2016.

A Travel eSIM is a digital SIM card that allows you to access mobile networks without needing a physical SIM card. It provides seamless connectivity for data, calls, and texts while traveling.

1. Confirm Compatibility & Unlock Status
   • Ensure your device is unlocked and supports eSIM.
2. 📱 Install the eSIM (via QR Code)
   • iOS: Go to Settings → Cellular → Add eSIM, then scan the QR code.
   • Android: Go to Settings → Connections → SIM Manager (or similar) → Add Mobile Plan, then scan the QR code.
3. 📶 Activation Process
   • Usually begins once you arrive and connect to a local network, or on your specified arrival date.
   • Set it as your primary data plan and enable data roaming.
   • Disable auto-switch if your device has that option.

Travel eSIMs are the simplest, most flexible, and cost-effective way to stay connected abroad.
✔ No physical SIM required – Keep your primary SIM in place.
✔ Avoid expensive roaming fees – Enjoy local data rates in multiple countries.
✔ Instant activation – No waiting or physical delivery required.
✔ Seamless connectivity – Stay online for navigation, messaging, and bookings.

Yes! We offer:
• Single-country eSIMs (e.g., Japan eSIM, USA eSIM)
• Regional eSIMs covering multiple destinations (e.g., Europe eSIM, Southeast Asia eSIM).
💡 Tip: Check the product page to ensure your eSIM covers your entire itinerary.

You can buy an eSIM anytime and store it in your email until needed.
💡 Note: Some eSIMs expire 90 days or 12 months after purchase, so buy closer to your travel date for maximum validity. Always check the expiry details on the product page.

eSIMs need a mobile network signal to work, so they'll only connect where coverage is available. When you're out at sea, you're too far from network towers, meaning little to no signal. Most cruise ships use satellite networks, which aren't supported by standard eSIM plans. However, once you're closer to port, your eSIM will pick up the signal again and reconnect.

It's normal to feel uneasy about new technology, but eSIMs aren't as complicated as they seem! All you need to do is check that your phone supports eSIM and that our plan covers your destination. Once you make your purchase, we'll send you clear setup instructions, and if you need help, our customer support team is always here to assist.

No, there are no hidden fees! The price you see is the price you pay. Our eSIM and SIM card plans are prepaid, so there are no extra charges, roaming fees, or surprise costs.
If you need more data, you can simply buy another plan—no contracts, no sneaky fees!

Yes! Our customer support team is available 9 AM – 1 AM AEDT/AEST via live chat or email at hello@globalstarlink.com.au. Please reach out to our team, and we'll be happy to assist you.

1. Confirm Compatibility & Unlock Status
   • Ensure your device is unlocked and supports eSIM.
2. 📱 Install via QR Code
   • iOS: Settings → Cellular → Add eSIM → scan QR.
   • Android: Settings → Connections → SIM Manager → Add Mobile Plan → scan QR.
3. 📶 Activation
   • Begins when you connect to a local network or on your arrival date.
   • Set as primary data plan, enable data roaming, disable auto‑switch if available.

• General Advice: Install before you depart but avoid activating it too soon to prevent starting the plan early.
• Auto Activation: Some eSIMs activate automatically upon detecting the local network or on your chosen date.
• Upon Arrival:
  1. • Set the eSIM as your primary data plan.
  2. • Enable Data Roaming.
  3. • Check or configure your APN if necessary.
  4. • Restart your device to ensure a proper connection.
  5. • Make sure airplane mode is turned off.

• Installation Status: Check under Settings → Mobile Network/Cellular to see if the eSIM profile is present and shows a carrier name.
• Double-Check Upon Arrival:
  1. Set it as primary data plan.
  2. Enable data roaming.
  3. Check or manually set your APN if needed.
  4. Restart your device to confirm connectivity.

• Dual-SIM Support: Most newer smartphones allow both a physical SIM and an eSIM.
• Recommended Setup: Use the eSIM for data abroad and keep your physical SIM for calls and texts.
• Cost Tip: Receiving calls on your home SIM may incur roaming charges, but receiving SMS is usually free.

• Multiple Profiles: Many devices let you keep multiple eSIMs, though you can only activate one at a time.
• Easy Switching: Manage this under Settings → Mobile Network/Cellular.
• Long-Term Use: No need to remove old eSIMs; store them for future trips.

• Global eSIMs cover 140+ countries.
• Regional eSIMs cover multiple destinations (e.g., Europe, Southeast Asia).
• Single-country eSIMs are tailored for local plans (e.g., Japan, USA).
• Always check the coverage list on the product page to confirm your destination is supported.

• Your eSIM automatically connects to the best local network.
• Expect 4G/5G speeds, typically faster in urban areas.
• Some eSIMs support switching between multiple carriers for the best connection.

• It starts once your device connects to a supported network at your destination or on the date you provided.
• Refer to your eSIM details for the exact start conditions.

• Light User (1–10GB/30 days): Maps, web browsing, messaging.
• Average User (10–20GB/30 days): Adds social media usage.
• Power User (Unlimited/30 days): Ideal for streaming and heavy downloads.
• Pick a plan that fits your travel style for the best experience.

• iOS: Settings → Cellular → Current Period Roaming
• Android: Settings → Connections → Data Usage

• No Top-ups: Currently, we don't offer top-ups.
• Buy a New eSIM: You can purchase another plan from our website anytime.
• Spare eSIMs: Keep extra eSIMs handy in your email for quick activation if needed.

• Yes: Most of our eSIMs support tethering/hotspot.
• Restrictions: Some plans may have limits—check the details on the product page.

• Recharge Options: Some eSIMs can be recharged or come in longer plans.
• Buy Another eSIM: If no recharge is available, simply purchase a new plan when the current one ends.

1. Make sure Data Roaming is on.
2. Restart your phone.
3. Verify the eSIM is set as primary data.
4. Check or update APN settings if required.
5. If problems continue, contact our support team for help.

• Data-Only eSIMs: Many don't include a phone number—check the product details.
• Welcome Message: If you have a number, some carriers send an SMS with it upon arrival.
• Device Settings: Check Settings → About Phone or SIM Settings.
• Short Codes: Dial codes like *#100# if provided by your carrier.
• Test Call or Text: Call or text another phone to see which number appears.

• Data-Only eSIMs: Use apps like WhatsApp, Skype, FaceTime, or iMessage.
• Voice & SMS Included: Some eSIMs do include a phone number; check product details.

• Yes: WhatsApp doesn't change your existing account unless you update it yourself.

• VoIP Apps: WhatsApp, Skype, or Viber work well for calling.
• Contact Methods: Many businesses offer WhatsApp or email.
• Local Calling: Choose an eSIM that includes voice if you need standard calls/SMS.

• Dual SIM Mode: Yes, you can keep your physical SIM active for calls/texts.
• Roaming Caution: Roaming charges may apply when calling from abroad.

• Messaging Apps: WhatsApp, iMessage, Facebook Messenger, and Viber use data or Wi-Fi.
• VoIP Calls: Skype, Google Voice, and FaceTime Audio let you call using data.
• Check Your eSIM: If it includes calls/SMS, standard fees may apply.

• Internet-Based Apps: WhatsApp, Skype, or Viber are cost-effective for international calling.
• eSIM Voice Option: If offered, you can dial directly (check rates or included minutes).