Shipping & Delivery

📦 Shipping Rates & Delivery Times

Shipping is calculated in business days (Monday-Friday) and doesn't include delays.

SHIPPING METHOD NSW ACT VIC QLD SA TAS WA NT
Standard - $5.00
Free for orders over $50 		5 4 4 5-13 5 6 8-10 5-14
Express - $8.00 1-3 1 1-2 1-4 1-4 1-4 1-6 3-5

🚚 Shipping Options

Standard Shipping

$5.00

Free over $50

4-14 business days

Express Shipping

$8.00

Fast delivery

1-6 business days

Local Pick-Up

FREE

Mon-Fri: 10am-4pm

Docklands, Melbourne

⏰ Dispatch & Delivery Information

When do you dispatch orders?

We dispatch all orders within 24 hours of payment. Orders are dispatched Monday-Friday (excluding public holidays).

  • • Orders before 12PM AEST/AEDT → Same business day dispatch
  • • Orders after 12PM AEST/AEDT → Next business day dispatch

How fast can you deliver?

Express service delivers within 1-2 business days to metro areas. Orders before 12PM AEST/AEDT are prioritised for 4pm mail collection.

eSIM Orders: Sent within 24 hours of receiving the eSIM Activation Request.

📍 Track Your Order

You'll receive a tracking number via email once your order is dispatched. Track your order online:

Track with Australia Post

Note: Vodafone AU $30 SIM Card is dispatched without tracking.

🎄 Christmas Delivery: Please check Australia Post Christmas Sending Dates to ensure your order arrives on time.

⚠️ Common Delivery Issues & Solutions

📋 "Pending" Tracking Status

Sometimes Australia Post doesn't scan items until delivery.

Example: Standard shipping to St Kilda (3182) takes 3-4 days. If tracking shows "Pending" after 2 days, it's likely still in transit. Contact us if it's been 7+ days.

🔄 Stuck in Transit

If tracking shows your order stuck at one location:

  1. Contact Australia Post directly for status update
  2. If unresolved, contact us for assistance

✅ "Delivered" But Not Received

If tracking shows delivered but you haven't received it:

  1. Check your mailbox thoroughly
  2. Ask neighbours if they received it
  3. Contact Australia Post for delivery photo/details
  4. Contact us if still not found

✈️ Traveling Soon?

If you're leaving soon and your order hasn't arrived, contact us immediately. We'll help track it down and ensure you have your SIM before departure!

ℹ️ Additional Information

📍 Where do you ship from?

All orders dispatch from our Docklands store in Melbourne, VIC.

🚚 Which carrier do you use?

We exclusively use Australia Post for all deliveries.

Need Help with Your Order?

If your order goes missing or you have any delivery concerns, we're here to help!

Contact Support