No drop out
high speed
Great service
Easy to activate and works well
Always works.
Allow 24houra from purchase to use
Very simple process. Happy with the whole experience.
Refund Policy
At Global Starlink, we want you to love your purchase. However, we do understand there may be times when you wish to return an item.
If you wish to return a purchase, you have 30 days after receiving your item to request a return. Item(s) must:
- be unused, in original saleable condition with the original packaging intact
- have at least 3 months before it expires (if applicable)
- not have been activated or be past the submitted activation date
- accompanied by proof of purchase (your original receipt).
Refunds will be issued using your original payment method. Global Starlink may elect to charge a restocking fee of 20% of the value of the item for any change of mind or incorrect choice purchases, and this will be deducted from the refund amount. Also, any shipping costs you incurred (that is, where ‘free shipping’ was not specified) when the item was initially sent to you will not be refunded. Any refunds will be processed minus a credit card fee of 1.75% + $0.30 service fee incurred during the transaction.
Faulty or damaged product
Please inspect your purchase upon receipt and get in touch immediately if the item is defective, damaged or if the wrong item was received. If you are overseas, and are having problems with your SIM card, please get in touch with us before purchasing a new SIM card. We cannot refund you without investigating the issue first.
Exceptions
Unfortunately we cannot accept any returns on sale items, gift cards or activated SIM cards*. For Activated SIM cards with faults, please get in touch.
Exchanges
If you purchased the wrong product and need an exchange, please get in touch.
Refunds
Once we have received and inspected your return, we will contact you on the outcome of your return whether the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method and a confirmation will be sent via the email address provided for your initial order. Please note once refunds have been processed, depending on your financial institution it may take 3-5 business days for these funds to be made available in your account.
Additional Compensation
Unfortunately, we are unable to offer any further compensation beyond a full refund. In cases, where we are at fault, and unable to resolve certain issues despite our best efforts, we will honour our suppliers' policies. This means that if the fault lies with us, we will adsorb all losses and provide you with a complete refund. Please note however, you will need to notify us immediately of any issues, and not once the SIM card or eSIM service is no longer in use.
If you wish to return an item to us:
- Contact us at hello@globalstarlink.com.au to let us know you would like to return your purchase (please include your order number and reason for return)
- We will respond, and if your return has been approved we provide our return address for you to return it to. Alternatively, you can also return it to us in store.
- Once we have received the returned item, we will process your refund.
Note: We do not cover the postage cost of sending the SIM back (or refund for any postage paid to originally ship the item out to you). For Australian orders, if you write ‘Return to Sender’ on the envelope, the return postage will be free by default.