Three UK Prepaid SIM Card User Guide

What's included ?

• 16GB / 30GB / 50GB (includes 12GB Roaming Data) Data in UK
• 12GB Roaming Data in EU and other Countries
• Hotspot/Tethering Allowed in EU and UK
• Unlimited Minutes to EU & UK mobiles and standard landlines.
• Unlimited SMS within the EU and UK
  (Please note: This sim card can only be used in Mobiles Phones and NOT in any data only devices such as, iPads, Tablets, WiFi Dongles and Mifi devices)
• SIM Card comes with a UK phone number
• 30 Days of service from activation
• No Incoming call charges from any country
• EU (27 countries - data & calls): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (including Corsica, Mayotte & Reunion), Germany, Greece (including Crete & Rhodes), Hungary, Ireland, Italy (including Sardinia & Sicily), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
  
  Outside EU (data only): US, Aland Islands, Australia, Azores, Balearic Islands, Brazil, Canary Islands, Chile, Colombia, Costa Rica, El Salvador, Falkland Islands, French Guiana, Gibraltar, Guadeloupe, Guatemala, Guernsey, Hong Kong, Iceland, Indonesia, Isle of Man, Israel, Jersey, Liechtenstein, Macau, Madeira, Marie-Galant, Martinique, New Zealand, Nicaragua, Norway, Panama, Peru, Puerto Rico, Romania, Saint Barthélemy, Saint Martin, San Marino, Singapore, Sri Lanka, Switzerland, Uruguay, US Virgin Islands, Vatican City, Vietnam, UK (calls & data)

What do I need to do before I depart? 

Please see the Activation Guide provided with your SIM card for instructions on how to activate the SIM card. When you have arrived in your destination country, and you have followed the instructions provided for activation, insert the SIM card, turn on data roaming, and it will connect to the local network to activate your plan. The 30-day service period starts immediately. Activation usually takes only a few minutes, but in some cases, it may take up to 30 minutes.

Is my device compatible to use this Three Pay as you GO SIM?

3UK travel SIMs can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.

What do I need to do when I arrive at my destination?

Once you have arrived at your destination, you will need to have both MOBILE DATA and DATA ROAMING ENABLED/TURNED ON on your mobile phone to use the service.

How do I turn on Mobile Data?

iOS
Settings > Mobile > Mobile Data > select your new 3UK SIM Card

Android
Settings > Connections > SIM Card manager > tap Mobile data > select your new 3UK SIM Card

Pixel
Settings > Network & internet > Mobile network > tap Mobile data > select your new 3UK SIM Card

How do I turn on Data Roaming?

iOS
Settings > Mobile > under SIMs go to your new 3UK SIM Card > check 'Data Roaming' is switched ON

Android
Settings > Connections > Mobile networks > check Data Roaming is switched ON

Pixel
Settings > Network & internet > Mobile network >  Advanced > Data Roaming > toggle the switch to ON for your new 3UK SIM Card

What is the Data APN Settings for this SIM card?

Default APN settings are automatically set on most recent smartphone models after inserting the SIM card.

To manually set up APN settings, use the following configuration:

APN Name: 3 (This is for Android devices only and can be set to anything)

APN: three.co.uk

Username: (Leave Blank)

Password: (Leave Blank)

What will my new phone number be ?

3UK travel SIMs come with a UK phone number. After inserting your 3UK SIM, you will receive a welcome message with your new phone number.

Please note: You cannot find out your phone number until the SIM card is activated. This SIM will activate in any of the included 71 roaming countries, so please only insert it when you are ready to use it.

How do I check my Three UK call and data balance?

To check your calls and data balance, visit the Three UK website at https://new.three.co.uk/account/login and use the phone number you received to register for your My3 account. Once registered, you can check your balance, view your usage history, and recharge your data by logging into your My3 account at any time.

You can also manage your mobile account by downloading the Three app from your app store. To download the Three app, you'll need to change your app store location to Europe to enable the download.

Can I recharge my 3UK SIM card?

Yes, you'll need to registered MY3 account via website or download the Three app (detail instructions provided above) to recharge your 3UK SIM card.

Please note: If you are using the 3UK travel SIM in countries outside of the UK and you want to recharge for more roaming data, you can only do so after the first 30 days and are restricted to one recharge every 30 days. Three has a fair use policy that limits customers to a maximum of 12 GB of roaming data every 30 days.

How do I make calls/texts?

Within UK: Simply dial any UK mobile or landline number without the need for additional prefix code.

Outside UK: + (Country Code) (Area Code) (Number)
For example, Dial +39 01 234 5678 (to call an Italian number from France)

Please note:
1. Only standard mobile and landline numbers are included in your travel SIM plan.

2. Press and hold '0' on the dial pad to get the '+' sign.

Can I make calls to Australia using this SIM card?

Unfortunately, the 3UK travel SIM does not include international calling to countries outside of the EU. We recommend using data-based apps such as WhatsApp, Viber, and Skype for making calls to Australia.

How do my family and friends call and message me?

Your family and friends can call and message you on your 3UK phone number with the prefix +44. (Please note that standard international call and text rates may apply depending on their Australian phone plan.)

Alternatively, you can also stay in touch with your family and friends by using data-based apps such as WhatsApp, Viber, Snapchat, Facebook Messenger, Skype, iMessage, etc.

Can I use my phone as a hotspot or tethering device?

Yes, however, hotspot / data tethering are only available in the EU countries and UK.

Which network carriers does this SIM connect to in different countries?

In the UK, 3UK travel SIMs use their own network infrastructure, which covers 99% of the UK population.

When you are outside of the UK, Three UK partners with different service providers in the roaming countries. Typically, the SIM will automatically connect to the best available network according to your location. In some cases, if you feel you are not getting the best network coverage, you may also try to manually select the available network in your phone settings.

Unfortunately, we do not have a list of service providers that Three is partnering with in each country. If you require a specific network service provider in a particular country, you may want to explore our other Europe travel SIMs.

What happens if I am travelling for longer than 30 Days?

You can recharge your 3UK travel SIM via your My3 account. Register your My3 account on the website or download the Three App to recharge after 30 days. (Please note: If you are using the 3UK travel SIM outside of the UK and want to recharge for more roaming data, you can only do so after the first 30 days and are restricted to one recharge every 30 days. Three has a fair use policy that limits customers to a maximum of 12 GB of roaming data every 30 days.)

Alternatively, we recommend purchasing multiple SIMs before you travel. Simply insert the SIM when needed. (Please note that your phone number changes when activating new SIMs.)

If I have trouble with the SIM while I'm overseas, what should I do?

If you experience issues with our SIM card while overseas, we will make every effort to assist you:

1. Self-service: Visit www.globalstarlink.com.au/pages/faq.

2. Livechat: Click on "Chat with us" on our website to initiate a live chat conversation with our customer service team online. (Our working hours are Monday to Sunday: 9am - 1am Australian Eastern Time)

3. Email us: If the situation occurs outside of our working hours, please email us immediately at hello@globalstarlink.com.au. We will start processing your request when we are back online the next day.

To expedite the process, please include the following information in your email for us to investigate further:

- Order Number (or SIM number)
- Your current location
- Your UK phone number received in the welcome message
- Make and model of your phone
- Screenshots of any error messages you are receiving
- Any other information about the issue that you think will help us assist you in resolving the issue.

4. Contact 3UK customer service: The best way to get in touch with 3UK is using 3UK Live Chat, or if you really want to talk to someone, you can call Three on 333. It's free from any Three phone.

To chat with 3UK customer service: Go to Click Here, scroll down to "Chat to us," and click on "Start a live chat." (Live Chat hours are 08:00 – 22:00 Monday to Friday, and 09:00 – 20:00 Saturday and Sunday UK local time.)