Vodafone Australia Prepaid SIM Card User Guide

What's included ?

• 45GB Data in Australia
• Hotspot/Tethering Allowed in Australia
• Unlimited Minutes to Australian standard mobiles and landlines, plus 500 mins to Zone 1 International countries.
• Unlimited SMS to Australian standard mobiles and landlines, plus 50 standard international texts to Zone 1 International countries
• SIM Card comes with an Australia phone number
• 28 Days of service from activation
• No Incoming call charges from any country

Is my device compatible to use this Vodafone Australia SIM Card?

Vodafone SIM Cards can be used in any unlocked mobile phone. Just keep in mind that they're not designed for use in iPads or other WiFi devices.

How do I activate this Vodafone Australia SIM Card?

To activate your Vodafone Australia SIM Card, please visit the Vodafone Australia website below and complete the activation form. Please note: A valid ID is required to activate the SIM Card.

https://activation.services.vodafone.com.au/?gad_source=1&gclid=CjwKCAjwjqWzBhAqEiwAQmtgTyecsQD4yW7Tx-E8bYl8kaztJwDgs_dnKzv32FgUqvK2-x_hxnPLwhoCd2QQAvD_BwE&gclsrc=aw.ds

Once your SIM Card has been activated, insert the SIM Card into your phone and wait for the SIM Card activation process to be completed.

What will my new phone number be ?

Your Australia phone number will be assigned to you during the activation process and should be displayed to you during this process. Otherwise you can find your phone number by checking your phone's settings.

Please note: You cannot find out your phone number until the SIM card is activated.

How do I transfer my existing number to Vodafone?

If you're looking to transfer your existing number to Voafone, there should be an option during the activation process to initiate the transfer. Simply follow these steps:

1. During the activation form, look for the option to transfer your existing number.
2. Follow the prompts and provide the necessary information to initiate the transfer.
3. Ensure that the name associated with the previous SIM card matches the name of the Vodafone SIM card you are registering to. Additionally, ensure that any outstanding contracts with your previous provider are paid off.

Please note: If you encounter any issues during the transfer process, or if you prefer assistance, you have the following options:

• Visit a Vodafone store: You can visit any Vodafone store for in-person assistance with transferring your number. Vodafone staff will be happy to guide you through the process and address any concerns you may have.
• Contact Vodafone customer service:

• Call Vodafone customer service at 1555 (free from your Vodafone mobile) or 1300 650 410 (from within Australia).
• If you're calling from overseas, dial +61 426 320 000.
• Alternatively, you can reach out to Vodafone customer service via live chat on the Vodafone website or through the My Vodafone app.

Optus customer service representatives will assist you in resolving any issues and ensuring a smooth transition of your existing number to your new Vodafone SIM card.

How do I check my Vodafone Australia call and data balance?

To check your calls and data balance, you can either dial 1512. You will hear an automated message telling you your current balance and any available promotions. You can also sent an SMS 'BAL' to 1511. Alternatively you can download the My Vodafone app where you can check your balance, view your usage history, and recharge your data.

Can I recharge my Vodafone Australia SIM card?

Yes, you can recharge your Vodafone Australia SIM Card. To do so you can either visit the Vodafone website, use the My Vodafone app or purchase a recharge voucher from various retailers.

Can I use my phone as a hotspot or tethering device?

Yes, you can use your phone as a hotspot or tethering device to share your mobile data connection with other devices.

Can I use my Vodafone Australia SIM Card overseas?

Yes, you can use your Vodafone SIM card while overseas, but additional charges may apply for international usage. It's recommended to check Vodafone' international roaming rates and options before traveling abroad.

How do I set up voicemail?

To set up voicemail, dial 121 from your Vodafone mobile phone and follow the prompts to create a voicemail greeting and set up your mailbox.